Civic Amenities within a definite time frame.

With a view to provide civic amenities to the citizens of Thane, TMC has started Citizens Facilitation Center & a Helpline wherein the citizens can give their complaints and these complaints will be attended to, by the concerned department within a definite time period. A list of the type of civic work along with its time limit is given below.

Sr. No.

Description of Work

Time limit given

 

1.

Drainage choke- up

24 hrs.

2.

To repair drainage pipelines

24 hrs.

3.

To remove sludge from drainage pipelines

3 days.

4.

To repair underground gutter lines

 

 

a)  Miscellaneous

24 hrs.

 

b)  Special Repairs

3 days.

5.

To repair stagnated open gutters

24 hrs.

6.

Irregular and low pressure water supply

2 days.

7.

To stop leakages in water supply & distribution

24 hrs.

8.

Complaints regarding contaminated water.

24 hrs.

9.

Complaint about water bills.

2 days.

10.

To get duplicate water bills

Immediately

11.

To change faulty water meters.

2 days.

12.

To resume normal water supply after discontinuation due to various reasons.

2 days.

13.

To repair broken water pipes

24 hrs.

14.

To repair bore wells

24 hrs.

15.

To clean or repair public wells.

7 days.

16

Cleaning Roads

24 hrs.

17.

To lift garbage from the garbage containers 

24 hrs.

18.

To remove sludge from the gutters.

24 hrs.

19

To lift mud or debris lying on the roads.

24 hrs.

20

To restart non-functioning street lights at public places.

24 hrs.

21

Issuance of Birth & death certificates  at CFC

Immediately

 

(3 days at ward offices of TMC)

 

22

To dispose off unclaimed dead animals

Immediately.

23

Nominal repairs of public road

2 days.

 

Special repairs of public road

10 days.

24

To remove encroachments from the road.

24 hrs.

25

To provide ambulance on hire basis

24 hrs.

26

Complaints under Food Adulteration Act.

24 hrs.

 

List of works and the time period required to complete them.

 

Sr. No.

Work Description

Duration

1.

New Water connection

21 days.

2.

Shifting of water connection

7 days.

3.

To reduce the number of  families from the water bills

10 days.

4.

Tax assessment for new properties

15 days

5.

Transfer of property

9 days.

6.

Certificate of property tax

4 days.

7.

To get property tax extract

 

 

For 5 years old property

7 days

 

For  properties more than 5 years old

15 days.

8.

Drainage connection

10 days.

9.

Permission to dig Road

3 days.

10.

Repairs to public wells and  bore wells.

7 days.

11.

To provide electrification in public places

10 days.

12.

To get permission for sky signs

45 days.

13.

To get permission to display advertisements.

45 days.

14.

To get license under the Food Adulteration Act.

7 days.

15.

To get Municipal buildings on rent.

4 days.

16.

To get building permission for new constructions.

60 days.

17.

To build new gutters

30 days.

18.

To construct new roads and footpaths.

30 days

19.

To get permission to repair buildings or slums.

30 days.

 

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